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Terms
of Service
ITC reserves
the right to suspend or cancel a customer's access
to any or all services provided when ITC
decides that the account has been used in a manner
which ITC
deem to be inappropriate.
All accounts on the system must fully comply
with our Acceptable Usage Policy (AUP), which
is available at the following page: http://www.itcinternet.net/aup.asp.
The AUP is subject to change at any time, and
any such modification shall be automatically effective
to all customers and their respective accounts
as soon as it is adopted by ITC.
Failure to comply with the AUP shall result in
immediate suspension or termination of the customer
account(s).
ITC reserves
the right to immediately remove any items and/or
the offending sites from their servers which are
deemed to be in violation of the AUP.
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Domain Registrants
All domain registrations are subject to
the Terms and Conditions as imposed by the
registrar with which the domain has been
registered. By requesting that ITC
register a domain on your behalf, you agree
that you understand the associated Terms
as imposed by the Registrar, and confirm
that as the Registrant of the domain, you
will abide by them.
*.uk - Click for Nominet's Terms &
Conditions
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Sign-Up
Process
For details about our Privacy
Policy, click here.
Upon placing an order, ITC
will contact you and confirm the availability
and total price of the domain names and associated
hosting services you have requested. You will
then be required to confirm the order. Failure
to confirm the order will result in no further
action regarding the registration and/or configuration
by ITC. If
there are any questions regarding the price or
services involved, they should be discussed before
confirming the order.
Following receipt of your order confirmation,
ITC will register/transfer
the domain names in question, and configure their
servers accordingly. This process is normally
completed within 48 hours of the order confirmation,
however may take up to 28 days in the event of
registrar/transfer problems. ITC
will keep the customer informed of progress if
this process takes longer than 5 working days.
After the domain registration/transfer and system
configuration process is completed, ITC
will contact the customer via email with details
of the account(s). At this point, ITC
will send an invoice for the completed services
via post for the previously confirmed amount.
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Payment Policies
Initial Payment Terms are strictly 14 days
from the date of the invoice, unless an
alternative arangement has been agreed
prior to the order. Failure to
make full payment within this time may result
in the cancellation of services, including domain
registration. This means that your domain could
become available for registration by any other
party.
Renewals will be invoiced approximately
6 weeks prior to renewal date, and payment
will be due in full within 30 days, a full
2 weeks prior to the earliest renewal date.
Payments must be made by cheque in £ Sterling
(GBP). Cheques should be made payable to ITC,
and posted to our normal postal address: ITC.
Colbourne House, High Street, Bourton, Dorset.
SP8 5AT. United Kingdom.
ITC do not
accept payment by Credit/Debit Cards at this time.
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Upgrades
and Cancellations
ITC reserves
the right to cancel the service at any time.
- In this event, customers will be entitled
to a pro-rata refund based upon the number of
unused month's that have been prepaid.
- If a customer's service is cancelled due
to violation of ITC's
Terms of Service or Acceptable Usage Policy,
no refunds will be given.
Customers may modify their account at any time.
- Upgrading between hosting packages will take
effect immediately. The customer will be charged
the difference between the price of the existing
and new packages, but given credit on a pro-rata
basis for each complete unused month of the
current package.
- If the customer is downgrading between packages,
no credit will be given for unused services,
but annual renewals will take effect at the
lower rate.
- The customer may cancel the service at any
time by giving ITC
30 days written notice. The customer will be
entitled to a pro-rata refund based upon
the number of unused month's service that
have been prepaid, less any reasonable
administration charges imposed by
ITC.
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Customer Details
Customer shall provide ITC
with accurate contact details, and agrees
to inform ITC
in the event of any or all of such details
changing.
All account holders must be able to speak
English.
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Reseller Program
The reseller's primary domain must be
hosted with ITC
at all times in order to be able to resell
our services.
Resellers agree to make their clients
aware of ITC's
Terms and Conditions of Service and the
associated Acceptable Usage Policy, and
take responsibility for the content and
usage of their clients.
The reseller will deal directly with
their client, including all billing
and support issues. ITC
will have no contact with the reseller's
clients, nor will the clients with
ITC.
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Indemnification
Customer agrees that is shall defend, indemnify,
save and hold ITC
harmless from any and all demands, liabilities,
losses, costs and claims, including reasonable
attorney's fees asserted against ITC,
its agents, customers, officers and employees,
that may arise or result from any service provided
or performed by or agreed to be performed or any
product sold by customer, its agents, employees,
or assignees.
Customer agrees to defend, indemnify and hold
harmless ITC
against liabilities arising out of; (1) any injury
to person or property caused by any products sold
or otherwise distributed in connection with ITC's
server; (2) any material supplied by customer
infringing or allegedly infringing on the proprietary
rights of a third party; (3) copyright infringement
and (4) any defective products sold to customer
from ITC's
server.
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Disclaimer
ITC will
not be responsible for any damages your business
may suffer. ITC
makes no warranties of any kind, expressed or
implied for services we provide. This includes
loss of data resulting from delays, nondeliveries,
wrong delivery, and any and all service interruptions
caused by ITC
and its employees. ITC
reserves the right to revise their policies at
any time.
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