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This Acceptable Usage Policy (AUP) outlines the use
to which ITC's
servers and network may and may not be put. Violation
of the AUP may result in immediate suspension
or termination of your account, as discussed in
our Terms and
Conditions. This policy is strongly enforced,
and is subject to change at any time. Usage of
our systems and networks indicates full understanding
and acceptance of this AUP.
Illegal
Content
ITC's systems
and networks may not be used to store, post, transmit
or retransmit any of the following:
- Illegal Material - Including, but not limited
to, copyrighted works, commercial audio, video,
and music files. Also includes any material
in violation of State or Local regulation.
- Adult Material - Including, but not limited
to, pornography, erotic images and artwork,
whether in pictorial, text based, audio, or
video format. The definition of 'Adult Material'
is left entirely to the discretion of ITC.
- Warez Material - Including, but not limited
to, pirated software, hacking software, cracking
information, phreaking, emulators, backdoor
information, password cracking, IP Spoofing
software, and encryption of any of the above.
Links to sites which do contain any of the above
are also prohibited.
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Illegal
Actions
Customer will not take any part in any of the
following activities while connected to or on
behalf of any site, user, system, or domain associated
in any way with ITC,
it's systems, or it's network:
- Spam - Including, but not limited to, unsolicited
email, bulk email posts, mailing list abuse,
bulk newsgroup posts, inappropriate newsgroup
posts, discussion forum abuse.
- Password Sharing - Including, but not limited
to, making your account's password(s) available
to anyone else, or making available any usernames
and passwords to any hosts or websites on the
Internet to which the general public are not
entitled.
- System and Network Security- Including, but
not limited to, any attempt to access any part
of ITC's
systems or network other than those designated
by the company for use with direct regards to
website and/or email hosting and operation.
- Cracking - Including, but not limited to,
attempting to access an account or retrieve
data on any host or network, whether local or
on the Internet, to which the customer has not
been given express permission to access.
- Probing - Including, but not limited to, probing,
monitoring, or network traffic capturing/filtering
of any hosts.
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Mailing Lists
Where the Customer sends similar messages to
multiple receipients on one or more occasions,
they agree to make reasonable efforts in
order to maintain the upkeep and integrity
of the list of recipients, specifically
with regards to honoring 'remove' or
'unsubscribe' requests, and the removal of
invalid addresses that generate automated
'bounce' or 'failure' messages.
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System
Usage
For the purposes of this AUP, resources are bandwidth,
disk space, memory, and/or processor utilisation.
ITC will monitor
it's systems and networks, and if a customer is
found to be monopolising the resources available,
ITC reserves
the right to suspend the account immediately.
This policy is only implemented in extreme circumstances
and is intended to prevent the misuse of our servers.
Customers will be given the opportunity to resolve
the problem, and upon it's resolution, the account
will be reactivated.
In the event that an account is using more resources
than it is entitled to, ITC
will contact the customer informing them of the
situation and of any charges that will be accrued
if the situation is not rectified. The customer
will be given the opportunity to upgrade the service
or fix the problem.
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Complaints
and Procedures
Complaint's regarding abusive conduct, SPAM,
or anything else covered by this AUP may be sent
to ITC by email,
fax, or postal mail. We are unable to initiate
discussions regarding these issues by phone as
we need the documentation in order to be able
to pursue the matter.
However you contact us, please make sure to include
full header information in all emails you are
submitting, and any applicable log files which
are related to the issue. Send this information
to:
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Postal Address:
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ITC
Colbourne House
High Street
Bourton
Dorset
SP8 5AT
United Kingdom
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Fax: |
+44 (0)8707 44 33 81
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Email: |
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Following the submission of a complaint, we will
investigate the issue and inform you of our findings.
We will normally attempt to resolve the issue
with our client having given them assistance to
prevent the matter from happening again, and/or
having warned them of the severity of the issue
if they were found to be at fault.
Depending on the severity of the issue, and whether
or not it is the first time there has been a problem,
ITC may in
our sole discretion terminate the customer's account,
as discussed in our Terms
and Conditions.
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